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Announcement: Updating Customers Account via FIFO (First In First Out) Method

Dear Customers,

Announcement: Updating Customers’ Account via FIFO (First In First Out) Method

It has been a great pleasure serving you as the Utility Provider in Kuala Lumpur Sentral and we hope for your understanding and continuous support.

This announcement is to inform that Malakoff Utilities has completed in the enhancement of its billing system. Effective immediately, through FIFO (First In First Out) Method, payments that Malakoff Utilities receives from customers will be automatically set off against the longest outstanding bill amount (if any) until the outstanding amount is reduced to current balance.

The FIFO method is implemented to assist our customers to have a more recent updated account and to minimize the probability of penalty charges on your outstanding amount. Our goal is to make this process as smooth as possible for you. We look forward to further strengthen our business relationship and to provide best service for you for many more years to come.

If you need further clarification or assistance, please call any of our Customer Service Agents at 03-22735888, 03-22633055, 03-22633360, 03-22633375, 03-22633059 from 8.45am to 5.15pm: Monday to Friday. We are closed on weekend and Public Holiday.

Thank you.

Yours faithfully,