Customer Care

PAYMENT METHOD

For our customers who wish to pay for their electricity bills or chilled water bills, you have a few options below:

Walk-In Counter

We accept cash/cheque/postal order/money order/ bankers’ draft at Suite 4-G A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur. We are open on weekdays from 8.45am – 1.00pm and 2.00pm – 5.15pm

Internet Banking

Log-in to your bank's website (Maybank, RHB or CIMB) and find us registered under Utilities. Please allow at least one working day for payment made through Internet Banking to be credited into your account.

By Mail

Use our self addressed envelope and snail mail it to us.

Credit Card

Credit cards through Maybank2u and walk-in at our Customer Care. We accept Visa/Mastercard.

Cheque Drop Box

Drop your cheque anytime at the following locations:

  • Suite 4-G-A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur.
  • Lobby, near Management Office, Suasana Loft Condominium, Kuala Lumpur Sentral.
  • Level 4, Block B, Suasana Sentral Condominium, Kuala Lumpur Sentral.

JomPAY

Log-in to your bank's website (currently 40 banks are participating) and select Pay Bills or look for JomPAY logo. There are 8 simple steps you can follow (refer to our announcement). Please allow at least one working day for payment made via JomPAY to be credited into your account.

Where We Are Located

Customer Care

Located at Suite 4-G-A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur to provide convenience and efficient services to our customers.

Express Cheque Counter

Located at Suite 4-G-A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur.

Cheque Drop Box

  • Level 4, Block B, Suasana Sentral Condominium, Kuala Lumpur Sentral
  • The Lobby, near Management Office, Suasana Sentral Loft Condominium, Kuala Lumpur Sentral.

The Convenience of Payments During Weekend

For the convenience of payments during weekends or public holidays, customers may drop off their cheques at the Cheque Drop Box, Malakoff Utilities Sdn. Bhd., Suite 4-G A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur. We will continuously add more payment options.

 

Our Customer Care Counter is open from Monday to Friday:
8.45am - 1.00pm / 2.00pm - 5.15pm

Please be informed that we are closed on weekends and public holiday.

Tel :   603 2273 5888   Fax :   603 2263 3366

Office: Suite 4-G-A, Ground Floor, Block 4, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur